- Client Assurance -
7-Day Transit Replacement Guarantee
Our zero-risk transit guarantee ensures complete peace of mind when ordering fragile handcrafted candles and festive hampers.
🛡️ Zero Transit Risk Promise
Because our products feature hand-poured glass tumblers and sculpted botanical wax, we understand the concern regarding rough courier handling. If any product arrives broken, chipped, or damaged in transit, we will dispatch an immediate, free express replacement with no questions asked.
📸 How to Report a Transit Issue (3 Simple Steps)
- Take a photo or quick 10-second unboxing video showing the damaged glass or crushed box.
- WhatsApp our concierge desk at +91 98765 43210 or email care@vedisindia.com with your Order ID within 7 days of delivery.
- Our concierge will verify the photos within 2 hours and initiate a priority replacement dispatch.
💳 Refunds & Cancellations
Orders can be cancelled before dispatch (within 12 hours of placement). If a replacement item is out of stock, 100% of the acquisition price will be refunded directly to your original payment method (UPI / Bank Account) within 3-5 business days.